FAQ – Digital Products
Frequently Asked Questions
✨ How do I receive my digital download?
Your journey begins instantly.
As soon as your payment is confirmed, you'll receive an email with your download link. Simply click the link to access your files immediately—no shipping delays or waiting.
You can also access your purchase anytime from your customer account or by reopening your order confirmation email.
📖 What file format will I receive?
All of our products are delivered as high-quality PDF files. PDFs can be opened on any device — phone, tablet, or computer — using free apps like Adobe Acrobat Reader (desktop), Apple Books (iPhone/iPad), or Google Drive (Android & desktop).
🖨️ Can I print my workbook or planner?
Absolutely.
Our workbooks, journals, and planners are designed for both digital use and printing.
For the best experience, we recommend:
1. US Letter (8.5" × 11") paper
2. Color printing (optional but recommended)
3. "Fit to Page" enabled in your printer settings
Many customers also enjoy using the files digitally with note-taking apps.
💛 What is your 30-Day Happiness Guarantee?
Your experience matters to us.
If you have any issues accessing, downloading, or using your purchase, our support team is here to help. We'll work with you to resolve any technical problems and ensure you receive the files you purchased.
Because our products are delivered instantly as digital downloads, all sales are generally final and non-refundable.
If you receive the wrong files, a corrupted download, or experience a technical issue that we cannot resolve, we'll provide a replacement or another appropriate solution.
We're committed to making sure you have a smooth and enjoyable experience with Soul Made Press.
🔮 Do I receive future updates?
Yes—for eligible products and bundles.
Whenever we improve or expand an eligible product you've purchased, we'll notify you by email so you can download the newest version at no additional cost.
If you ever have trouble accessing an update, our support team will gladly assist you.
📥 I'm having trouble downloading my files.
Don't worry—we'll help.
Before contacting us, please try these quick steps:
1. Check your Spam or Junk folder.
2. Search your inbox for "Soul Made Press."
3. Try opening the download link in another browser or device.
If you're still experiencing issues, simply contact us and we'll make sure you receive your files as quickly as possible.
🤍 Can I share my purchase with friends or family?
Each purchase includes a personal-use license for one customer.
To support the artists, writers, and creators behind Soul Made Press, please don't copy, resell, distribute, or upload the files anywhere else.
If someone you know would love the product, we'd be honored if you shared our website with them instead.
🌎 Do these workbooks replace professional therapy or medical advice?
No.
Our journals, planners, and workbooks are educational and self-guided wellness resources created to support personal growth, mindfulness, and reflection.
They are not intended to diagnose, treat, cure, or replace professional medical, psychological, or therapeutic care.
If you're experiencing a mental health crisis or require professional support, please seek help from a qualified healthcare provider.
💌 How can I contact support?
We're always happy to help.
If you have any questions before or after your purchase, simply reach out through our Contact page.
Our support team typically responds within 24 business hours, and we'll do everything we can to make sure you have a wonderful experience with Soul Made Press.
Thank you for allowing us to be part of your healing, mindfulness, and spiritual journey. ✨